What is covered?
Any pre and after-sales problems such as materials, performance, breakage and transportation could get assistance from Toucanhobby .
All malfunctions that you feel too hard to solve could get help from Toucanhobby.
Accessories of most products could be collected for you by Toucanhobby, and we try our best, it is the best if you provide a picture directly.
How long does this coverage last?
All products that you have bought for a long time could still get help from Toucanhobby.
Who is covered?
Anyone who needs technical help can contact us directly any time.
We have some requirements for customers who bought PROFESSIONAL RC HOBBY PRODUCTS, especially concerning hydraulic system or relatively complicated electronic and radio system setting. We require our customer to be patient and be able to communicate with us, and be capable of handling modeling problems.
How do you protect your rights?
Contact us directly. It would be highly efficient for us to solve problems if you could provide the order number, transaction ID, pictures and videos of the product at one time.
What will we do?
We will communicate with you within 24 hours after getting your message or email, and then confirm the issue, offer technical help and satisfactory solutions, and be responsible till the end.
1) Points can be earned from 2023.11.1-2023.12.31. 1 point is earned for every 1 dollar spent. Points will be deducted if the order is canceled or refunded.
2) Points will be redeemed from 2024.2.1 to 2024.3.31. Points will be voided if not redeemed during this period. To redeem points for gifts, you need to proactively contact us and tell us which gift you want to redeem.
3) Shipping costs are not included in the products for which points are redeemed. If you have an order between 2024.2.1-2024.3.31, the product will be shipped with the order. If you don't, you need to pay a shipping fee.
The right of explanation of these two activities belong to our store, and if you have any unclear points, please contact us.