Balance for shipping cost / order /Teshulianjie

After inspecting my new Tiger 1 and Panther G Henglong RC tanks, I discovered multiple missing bearings, screws, and plastic parts. There were also 9 stripped out hex screws holding the suspension arms on the Panther G. I notified Toucan Customer Support and went round and round with them. Finally, I offered to buy two metal turret ring gears so they could ship the missing & damaged parts in the same box. When the box arrived, two screws and one of the bearings was missing. When I inquired, they said that the shipping cost for the parts would be more than the parts were worth, and if there was anything else I wanted to purchase so they could combine the shipments (and have me pay for shipping again). This time I refused and they finally agreed to send the last of the missing parts. Remedying problems should not be this hard or take two months to resolve.

I've had an excellent experience with Lucas and Oliver. I Had a few minor issues but they help quickly. I purchased 5 of their larger RC Construction Machines and they are amazing well built heavy and powerful. Great Job Toucan hobby I'll be back for more.

Très bien, et service client au top.

Excellent after-sales service.
A great team that provides great support both during and after the purchase.