After-Sales Service
At ToucanHobby, our support goes beyond simply selling RC models. We specialize in RC hydraulic construction vehicles, heavy-duty RC trucks, RC cars, and RC tanks, and our team has more than 20 years hands-on experience with the mechanical, hydraulic, electronic, and radio-control systems used in these advanced models.
Whether you own an RC metal excavator, bulldozer, loader, dumper, tractor truck, RC car or RC tank, our technical support team is here to help you keep your model running properly.
Our responsibility does not end when your order is delivered. We provide professional after-sales support to help you enjoy your RC model with confidence, from the moment your package arrives through long-term use.
Our after-sales support includes:
Support After Delivery — Even If Your Package Arrives Damaged
If your package arrives damaged, or any part is damaged or missing when you receive your model, please contact us as soon as possible. Contact us photos or videos of the package and the affected parts, and our team will help assess the issue and arrange the appropriate solution.
When replacement parts are needed for delivery-related damage or missing parts, we can provide replacement parts free of charge, subject to the specific situation and available parts. Our goal is to help you get your model back in working condition without unnecessary hassle.
Technical Support During Use
If you have any questions or problems while operating your RC model, you can contact us directly. Whether you are unsure how to operate a function, adjust a setting, connect an electronic component, or troubleshoot an unexpected problem, our technical team can provide practical guidance.
When written instructions are not enough, you can contact us without any hesitation, and we can provide video-based guidance and step-by-step video tutorials to show you how to operate, adjust, install, or troubleshoot your model.
Professional Technical Team — Phone & Video Support
ToucanHobby is supported by an experienced after-sales and technical team with hands-on knowledge of RC hydraulic systems, mechanical components, electronics, radio-control systems, and RC tanks.
For more complicated issues, we can provide direct technical assistance by phone or video, allowing our team to communicate with you more clearly, understand the problem, and guide you through the necessary checks or repair steps in real time. Please contact us!
