FAQ

Find answers about shipping, payments, products, customization, warranty, and after-sales support.

📦 Shipping


When Will the Order Be Shipped?

Chinese Warehouse:

For in-stock models, the order typically would be needed 3-5 business days to prepare and pack  before shipment.

For customized models, the preparation time may vary depending on the customization requirements. Please contact us for an estimated preparation time before placing order.


Overseas Warehouse:

For orders shipped from our overseas warehouses in the US, EU, Canada, UK, and Australia, it typically be needed 1–2 business days to process and arrange shipment.


How Long Does Delivery Take?

Chinese Warehouse:

Once your order has been shipped, estimated delivery times are:

United States of America: 7-15 business days

European Union, Canada: 15–20 business days

Other countries and regions: 7–15 business days

Please note that delivery times may vary depending on customs clearance, local courier services, and other factors beyond our control.


Overseas Warehouse:

Orders shipped from our overseas warehouses typically arrive within 3–5 business days, depending on your location and the warehouse fulfilling your order.


 Can the Order be Tracked?

Once the order has been shipped, the tracking number and carrier information will be added to order details.

Customers can use the tracking number to check the latest shipping updates. If the tracking information is not available or has not been updated, please contact us and we will be happy to assist you.


Can the Order be Shipped Worldwide?

Yes. We ship to most countries worldwide. If you are unable to complete your order after entering your shipping address, please contact us and we will be happy to assist you.


Are Import Taxes or Duties Required?

For the customers from United States of America, European Union, and Canada, the package will be shipped out by pre-pay tax shipping method. The customer doesn't need to pay extra tax fees when they get the package.

The customers from other countries and regions,  the package will be shipped out by the express way, and The customers need to pay the tax fees by themselves.

If the customers would like to explore a more economical shipping option, please feel free to contact us. 


Can the Shipping Address be Changed?

For security and payment protection purposes, we can only ship your order to shipping address provided when the order was placed.

Please make sure your shipping address is correct before completing your purchase.

If you need to make a change, please contact us as soon as possible. We will let you know whether the change can be accommodated before your order is shipped.



💳 Payment


What Payment Methods Can be Accepted?

PayPal, major credit cards, and bank transfers are accepted.

For Visa or Mastercard payments, please contact us and we will provide you with the appropriate payment link.

We also support additional payment methods, including Alipay, Wise, and WeChat Pay. Please contact us if you would like to use one of these payment methods.


Note:

Bank transfer payments may qualify for a lower price because of lower payment processing fees.

Please contact us before placing your order if you would like to pay by bank transfer. 




🚜 Products

The Difference Between RTR, PNP, and KIT Sets.

RTR (Ready-to-Run): The model is typically painted and fully assembled. It usually includes  the radio system, battery, and charger, so it is ready to operate with minimal  setup.

PNP (Plug-and-Play): The model is typically painted and fully assembled. It usually includes the electronics and other installed components, but does not include the battery,  charger, or radio system. You will need to provide your own compatible transmitter,  receiver, battery, and charger.

KIT: The model is supplied as an unassembled kit and may be either painted or  unpainted,  depending on the product. It generally does not include the battery, charger,   or radio system, and some electronic components may also need to be purchased   separately or installed by the customer.


Is Assembly Required?


It depends on the version you choose.

We offer both unpainted and unassembled kits, fully painted and unassembled kits and      fully painted, assembled Ready-to-Run (RTR) models.

Unpainted & Unassembled Kits: Perfect for hobbyists who enjoy building, painting, and  learning about every function of the model.

Painted & Unassembled Kits: Ideal for hobbyists who enjoy assembling their own  model  but prefer a professionally painted or custom-designed finish.

Painted & Assembled Models: Fully built, tested, and ready to operate right out of the    box.



 

🛠 Spare Parts & Upgrades

We offer a wide range of spare parts, replacement components, and upgrade accessories for our RC models, including RC construction equipment, RC trucks, and RC tanks.

If you need a specific part that isn't listed on our website, simply contact us and we'll be happy to help you find the right part.

Models purchased from other stores are also welcome. You can contact us for spare parts, accessories, and technical support, even if your model was not purchased from ToucanHobby.



🎨 Customization


What Customized service Can Be Provided?

Yes! Customization is one of our specialties.

If you have a specific design, color scheme, or functional requirement, feel free to contact us.

We offer a wide range of customization options and upgrades, including:

Different attachments

Lighting systems

Sound systems

Smoke units

FPV cameras

Custom paint and weathering

Radio and control settings

Functional upgrades

And more

Contact our team to discuss your requirements and create a model tailored to your preferences.



❓Still Have Questions

Can't find the answer you're looking for? Our RC specialists are happy to help. Contact us by email or through our Contact Us page.
We usually reply within 24 business hours.

Email: toucanhobby@outlook.com / toucanhobbyspf01@gmail.com

Phone/WhatsApp/iMessage: +86 180 7819 7903