Find answers about shipping, payments, products, customization, warranty, and after-sales support.
📦 Shipping
How Long Does Delivery Take?
If for the IN-STOCK models, we will ship the package out within 3-5 business days. About the custom model, we will need 30-35 business days to prepare. Once your order has been shipped, estimated delivery times are:
- United States of America: 7-15 business days
- European Union, Canada: 15–20 business days
- Other countries and regions: 7–15 business days
Please note that delivery times may vary depending on customs clearance and local courier services.
Do You Ship Worldwide?
Yes. We ship to most countries worldwide.
Will I Pay Import Taxes?
For the customers from United States of America, European Union, and Canada, we will ship the package out by tax-included shipping method. The customer doesn't need to pay extra tax fees when they get the package.
The customers from other countries and regions, we will ship the package out by the express way, and they need to pay the tax fees by themselves.
When Will My Order Be Shipped?
For in-stock models, we typically need 3-5 business days to prepare and pack your order before shipment.
For customized models, the preparation time may vary depending on the customization requirements. Please contact us for an estimated preparation time before placing your order.
How Can I Track My Order?
Once your order has been shipped, we will add the tracking number and carrier information to your order details.
You can use the tracking number to check the latest shipping updates. If the tracking information is not available or has not been updated, please contact us and we will be happy to assist you
Can I Change My Shipping Address After Placing an Order?
For security and payment protection purposes, we can only ship your order to the shipping address provided when the order was placed.
Please make sure your shipping address is correct before completing your purchase.
If you need to make a change, please contact us as soon as possible. We will let you know whether the change can be accommodated before your order is shipped.
💳 Payment
What Payment Methods Do You Accept?
We accept PayPal, major credit cards, and bank transfers.
If you would like to pay by credit card, Visa / Mastercard, please contact us and we will provide the appropriate payment link.
Can I Pay by Bank Transfer?
Yes. Bank transfer payments may qualify for a lower price because of lower payment processing fees.
Please contact us before placing your order if you would like to pay by bank transfer.
🚜 Products
Are Your Models RTR?
Most models are available as RTR.
Do I Have to Assemble the Model Myself?
It depends on the version you choose.
We offer both unpainted and unassembled kits, fully painted and unassembled kits and fully painted, assembled Ready-to-Run (RTR) models.
- Unpainted & Unassembled Kits: Perfect for hobbyists who enjoy building, painting, and learning about every function of the model.
- Painted & Unassembled Kits: Ideal for hobbyists who enjoy assembling their own model but prefer a professionally painted or custom-designed finish.
- Painted & Assembled Models: Fully built, tested, and ready to operate right out of the box.
🛠 Spare Parts & Upgrades
Can I Order Spare Parts?
Absolutely!
We offer a full range of spare parts, replacement components, and upgrade accessories for our RC models, including RC construction equipment and RC tanks. If you need a specific part that isn't listed on our website, simply contact us and we'll be happy to help.
🎨 Customization
Can I Customize My Model?
Yes! Customization is one of our specialties.
If you have a specific design, color scheme, or functional requirement, feel free to contact us. We also offer a wide range of optional accessories, including different attachments, lighting systems, sound systems, smoke unit, FPV camera, painting designs, control setting, and many other upgrades to help you build your ideal RC model.
❓Still Have Questions
Can't find the answer you're looking for? Our RC specialists are happy to help. Contact us by email or through our Contact Us page.
We usually reply within 24 business hours.