Toys & hobbies return policy
We only wish to deal with serious buyer.
If your item got any problem, please contact with me, we will help to solve and, we are very familiar with this product.
Please don't easily open a return request when you find a problem, we will help to the end.
30 days dislike toys and hobbies products
If you dislike the item for any reasons, you can contact us within 30 days after its delivery date or 30 days after its shipment date.
Please send us some photos or a video to show the item you received in the same condition as it was delivered to you. After receiving our confirmation, you can send the product back to us. You will have to pay the return shipping fees.
We will send you a refund of your purchase minus the shipping fees after receiving the defective product. We will also need to assess the nature of the product as well as confirming that all its accessories are included in the return package and that the product has no further damages or scratches.
Note: You are responsible for paying all the customs charges and import duties on the return package. We will deduct the import taxes paid from the refund amount.
Broken within 7 days
If the item is faulty within 7 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process, we will arrange a replacement or a refund according to your preferences.
We will cover the return shipping fees, which will be refunded to you after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at your expense. After receiving the product, we will arrange the refund or the reshipment order.
If the problem can be solved in other ways by upgrading the system or receiving some spare parts, please contact our customer service to receive further assistance.
Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.
Broken after 7 days
If the item is broken 7 days after delivery, we can not guarantee a refund, replacement or a repair.
- Customers must contact us before returning an item. Returned items without Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests, Banggood reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA Form), sends to the wrong address, returns an incorrect item, or submits an empty package, TOUCANHOBBY reserves the right to refuse any compensation.
- We can arrange a refund or a replacement of the product after receiving the defective item and confirming that it is indeed defective;
- The return shipping fees will be at the customer's expense, except in case of DOA and broken within 7 days cases;
- If you do not want to pay high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
- Please include a note inside the return package by including the following details (this will accelerate your return request):
your order number;
the product ID or name and the quantity;
a short description of the problem occurred with this product;
- If you encounter any difficulties in returning a product, please do not hesitate to contact us to discuss other forms of compensation;
- If the defect on the product is not related to its manufacturing process, the customer should pay the return shipping fees.
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
- You are also liable for any import duties or taxes incurred during the return process.